Terms of Service

Last updated: 15 June 2026

These Terms of Service ("Terms") govern your access to and use of the Automatica platform and related services (the "Service"), operated by Automatica Pty Ltd (ABN 35 808 197 630) ("Automatica", "we", "us", or "our"). By accessing or using the Service, or by accepting these Terms when creating an account, you agree to be bound by them. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation.

1. The Service

Automatica is a multi-tenant platform for managed service providers, providing modules for ticketing, time tracking, client onboarding and offboarding, client and contact management, identity and access control, and related functionality. We may add, change, or remove features from time to time.

2. Accounts and eligibility

To use the Service you must register for an account or be invited to one. You must provide accurate information and keep it up to date. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials, including any multi-factor authentication methods. Notify us promptly of any unauthorised use of your account.

Account owners and administrators are responsible for managing the users they invite, including the access and permissions granted to them.

3. Your data

"Your Data" means the data you and your users submit to the Service, including information about your own clients and contacts. As between you and Automatica, you retain all rights in Your Data. You grant us a limited licence to host, process, and transmit Your Data solely to provide and support the Service.

You are responsible for the accuracy and legality of Your Data and for having the necessary rights and consents to provide it to us, including in respect of any personal information of your clients, contacts, and staff. Our handling of personal information is described in our Privacy Policy.

4. Acceptable use

You agree not to, and not to permit any user to:

• use the Service in breach of any applicable law or regulation;
• attempt to gain unauthorised access to the Service, other tenants' data, or related systems or networks;
• probe, scan, or test the vulnerability of the Service except as expressly authorised by us in writing;
• interfere with or disrupt the integrity or performance of the Service;
• upload malicious code or use the Service to store or transmit unlawful, infringing, or harmful content;
• resell, sublicense, or make the Service available to third parties except as permitted by your subscription; or
• copy, modify, reverse engineer, or create derivative works of the Service except to the extent this restriction is prohibited by law.

5. Fees and payment

Access to the Service may be subject to subscription fees as agreed between you and us. Fees, billing frequency, and payment terms are as set out in your order or subscription arrangement. Unless stated otherwise, fees are exclusive of GST and other applicable taxes, which you are responsible for paying. Late or unpaid amounts may result in suspension of the Service.

6. Availability and support

We aim to keep the Service available and performant, but we do not warrant that it will be uninterrupted or error-free. We may perform maintenance, and may suspend access where necessary to protect the security or integrity of the Service. Any service levels or support commitments will be as separately agreed with you.

7. Third-party services

The Service relies on third-party providers for infrastructure, email delivery, and related functions, and may integrate with third-party tools you choose to connect. We are not responsible for third-party services, and your use of them may be subject to their own terms.

8. Intellectual property

The Service, including its software, design, and the Automatica name and logos, is owned by Automatica or its licensors and is protected by intellectual property laws. Except for the rights expressly granted to you, no rights are transferred to you. Feedback you provide about the Service may be used by us without restriction.

9. Confidentiality

Each party may receive non-public information of the other. Each party agrees to protect the other's confidential information and to use it only as needed to exercise its rights and meet its obligations under these Terms.

10. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or where required to protect the Service or comply with law. On termination, your right to use the Service ceases. We will make Your Data available for export for a reasonable period after termination, after which we may delete it in the ordinary course, subject to legal retention requirements.

11. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", and we exclude all warranties, conditions, and representations not expressly stated in these Terms. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, goodwill, or data. Where our liability cannot be excluded but can be limited, it is limited at our option to resupplying the Service or paying the cost of having it resupplied. Subject to the Australian Consumer Law, our total aggregate liability arising out of or in connection with the Service is limited to the fees paid by you for the Service in the twelve months before the event giving rise to the liability.

13. Indemnity

You agree to indemnify us against claims, losses, and costs arising from your breach of these Terms, your misuse of the Service, or Your Data infringing the rights of, or causing harm to, a third party.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms here and update the "Last updated" date, and where the changes are material we will take reasonable steps to notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Governing law

These Terms are governed by the laws of Victoria, Australia, and each party submits to the non-exclusive jurisdiction of the courts of that place.

16. Contact

Questions about these Terms can be sent to [email protected].